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CORONAVIRUS (COVID-19) LATEST INFORMATION

At JA Resorts Holidays we recognise the ongoing coronavirus (COVID-19) situation could be a worrying time and that you may have some concerns about your holiday. We continue to monitor and follow the relevant Foreign and Commonwealth Office advice for the UAE, Maldives & The Seychelles.

JA Resorts Holidays is part of Ickenham Travel Group PLC, an independent travel specialist committed to offering the very highest standard of service and expertise. We always strive to offer a personal, first class, tailor-made service and will do our utmost to be as flexible as possible. This policy will be reviewed on a regular basis due to the ever-changing situation we are faced with. Your peace of mind, health and well-being is our priority and we thank you for your continued support.

JA Resorts Holidays Covid Promise

Your Peace of Mind

In light of the current situation we recognise that many of our customers feel hesitant about making any future travel arrangements. As a UK Specialist of JA Resorts & Hotels, we continue to work very closely with all holiday partners including hotels, airlines and destination representatives to ensure that your booking is made under the most flexible terms possible. We are constantly working with our major airline partners and hotel partners to ensure change fee waivers for NEW bookings, where possible. As a business, we are also waiving our booking amendment fees for new bookings made during the Covid-19 pandemic. Unlike many operators, you will always be in contact with our destination specialists who will be on hand to discuss with you our flexible booking options.

As always we urge all customers to ensure they have adequate travel insurance and remember we are covered by ABTA & ATOL for your financial protection.

Please see below our Simple NEW and EXISTING Booking policy during the Covid-19 Pandemic.

NEW BOOKINGS

For all new bookings affected by Covid-19 inability to travel:

  • £99 per person LOW DEPOSIT
  • Ability to DELAY final balance payments
  • NO amendment fees charges
  • Option to POSTPONE holiday subject to supplier conditions.
  • Ability to DELAY your holiday, putting your deposit into a credit status subject to supplier conditions.
  • Your own DEDICATED JA Resorts Holidays Travel Specialist to help answer any questions
  • Full protection through ATOL
Terms and conditions: No amendment fees on new bookings made during the COVID-19 Pandemic (Subject to change) this offer is only applicable on selected airlines and hotels, please contact your dedicated JA Resorts Holidays travel specialist for more information. Balance payments are subject to ticket and hotel reservations/restrictions. Changes are only applicable to travel departure date and must be made 42 days prior to travel. In the event when airfares, hotel costs or any other supplier costs are higher for the alternative travel dates, these are chargeable to the client at time of amendment. Some airfares may be based on instant purchase, non-refundable tickets or ticketing deadlines soon after purchase. If a booking is made on such a fare, full payment for the flight or flight inclusive element of the package will be required in accordance with these restrictions. The airlines refunds and rebooking policy during this time will apply. The above Covid-19 Peace-Of-Mind terms may be withdrawn at any time. Other full terms and conditions apply.